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Quality of service


Tracscare are committed to high quality care. We have a quality definition for each area of our service. Formal comprehensive quality assurance checks of the service are carried out throughout the year.

Headway Approved Provider Status

Three Tracscare Acquired Brain Injury (ABI) services successfully achieved Headway Approved provider status in 2015. The scheme utilises standards developed to reflect the specific needs of people with ABI, using these to evaluate a range of facilities including hospitals and neuro-rehabilitation units, residential and nursing homes and respite facilities. The process involves units signing off a statement of compliance against each required standard and undergoing a robust on-site assessment, within an inspection system that also involves unannounced interim reviews.

This process ensures that units gaining Approved Provider status can demonstrate their provision of appropriate specialist care for those with complex, physical and/or cognitive impairment due to acquired brain injury. Key aspects of the process include ensuring staff working in the unit are aware of and responsive to issues associated with ABI, and that the unit gives consideration to the information and other needs of the person, their family and carers.


Tracscare was the first care organisation to acquire ISO9001 in 1994. Now each Tracscare Home follows approved polices and procedures in line with this standard, providing the highest quality, comprehensive care. Tracscare achieved updated ISO 9001:2008 status in 2003, which recognises the company’s commitment to continuous improvement. Audits of adherence to the Quality Assurance system are internally conducted on a regular basis and audited by an external assessor every twelve months. Certification to the Standard is reviewed every three years and was last validated in 2013. Currently, ISO9001 is in place at selected, but not all homes within Tracscare.

Autistic Accreditation

In 2005 Tracscare achieved accreditation from the National Autistic Society, for its autistic service. The aim of the Autism Quality Audit and Accreditation Programme is to assist, encourage and support all services for people with autism to attain and retain accreditation. Achievement ensures that every person with autism receives support in a service that meets national standards, confirming that we understand the nature of Autistic Spectrum Disorder and are responding effectively and appropriately to the specific needs of individuals with an Autistic Spectrum Disorder.

Investors in People

Tracscare were awarded ‘Investors in People’ in 1999, an award that we have maintained for the last eight years. At Tracscare, we believe that people are at the heart of what we do; our success depends on getting the best out of everyone by investing in their development.

Care Awards

Tracscare are proud to have been awarded the prestigious title of ‘Independent Care Operator 2000′. The Care Awards, organised by the Caring Times and judged by an independent panel, were set up with a vision to seek out and encourage excellence throughout long term care. Tracscare have received external recognition via the Wales Care Awards in 2006, 2007, 2008, 2015 and 2016; including Care Manager of the Year, Care Practitioner of the Year and Commitment to Training Awards.